Senior Operations Expert - Trust & Safety
Core
Senior individual contributor leading complex abuse investigations, vendor guidance, and AI-driven tooling training to reduce harm at scale on Canva's platform.
Role type
Senior IC Trust & Safety Operations Expert
Builds
AI-driven detection capabilities, classifier training, and operational safety foundations
Domain
Internet safety, Trust & Safety, AI/ML
Deliverable
production ML models
Required skills
complex abuse investigation, vendor management, AI readiness (data labelling, prompt testing, red-teaming), incident response, cross-functional collaboration, resilience with sensitive content
Preferred skills
familiarity with case investigation tooling (e.g., Castle), experience in fraud investigation
Technologies
AI-driven tooling, classifier systems, case investigation platforms
Responsibilities
Lead triage and investigation of escalated abuse cases; act as point of contact for Tier 1 vendor support; participate in red-teaming exercises and classifier evaluation; lead incident response and post-mortems; document patterns to inform policy and ML strategy; represent STOps in cross-functional efforts
Seniority
Senior, hands-on IC
