Delivery Manager - Customer Platform

Auckland, Auckland, nz💼 Full-time🗓 2026-09-28

Core

Oversee end-to-end delivery of Hato Hone St John's customer platform supporting Telecare, Training, Fundraising, Products & Services, and Ambulance Membership.

Role type

Senior Delivery Manager (Digital Platform)

Builds

Customer platform for health and wellbeing services

Domain

Healthcare / Digital Delivery

Required skills

Salesforce expertise, project management, enterprise platform leadership, multi-disciplinary team management, stakeholder alignment, delivery lifecycle management

Preferred skills

Salesforce certifications, PMP or equivalent project management certification

Technologies

Salesforce

Responsibilities

Lead and develop a high-performing digital delivery team; Own and manage a single delivery pipeline across multiple streams; Partner with stakeholders to align delivery priorities with business goals; Oversee platform releases, change management, and governance; Provide visibility of delivery performance, capacity, risks, and benefits.

Seniority

Senior, hands-on IC

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About hato-hone-st-john

Hato Hone St John has been serving New Zealanders since 1885. Today, our 11,000-strong team of kaimahi and volunteer works across Aotearoa to enhance the health and wellbeing of our communities. From responding to 111 calls to supporting people to stay healthy through our mahi in health education, access, and monitoring, we are making life-changing differences every day.