Front Office Staff
Core
Manage front desk operations, greet visitors, direct them to relevant hospital staff, and handle customer complaints and emergencies.
Role type
Front Office Staff (Hospital)
Builds
Patient intake and visitor management services for Siloam Hospitals Group
Domain
Healthcare / Hospital Administration
Deliverable
product features
Required skills
Customer service, front office management software, electronic health records (EHR) systems, Microsoft Office Suite (Excel, Word), emergency troubleshooting, staff supervision
Preferred skills
Healthcare Administration or Business Administration background, ability to work in fast-paced environments
Responsibilities
Handle visitor questions and direct them to relevant personnel, maintain front desk tidiness and supplies, train and support staff including security and call center agents, resolve customer complaints, troubleshoot emergencies
