Technical Support Manager - Ecosystem
Core
Lead Developer Support and App Review teams to scale operations, ensure SLAs, and drive automation/AI adoption for the Canva ecosystem.
Role type
Senior Service Operations Manager (Ecosystem)
Builds
Scalable app review processes, automated support workflows, and developer experience improvements for the Canva platform.
Domain
SaaS Platform / Developer Ecosystem
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Team leadership and coaching, SLA management, process automation (Jira), API/SDK conceptual understanding, data analysis, stakeholder management
Preferred skills
AI workflow implementation, upstream issue resolution, feedback loop creation
Technologies
Jira Service Management, REST API, Canva Apps SDK
Responsibilities
Coach and lead app review and support specialists; ensure priority partners receive timely support; implement tooling improvements and AI-assisted checks; translate developer feedback into product insights; enforce quality checks on ecosystem apps; resolve recurring review issues upstream; maintain feedback loops between developers and internal teams.
Seniority
Senior, hands-on IC
