Quality Analyst
Core
Analyze data from reviews and audits to identify trends, analyze performance, and provide insights for Primary Triage and Dispatch operations to support quality improvement initiatives.
Role type
Quality Analyst (Healthcare Operations)
Builds
Evidence-based solutions and data-driven decision-making for patient service delivery
Domain
Healthcare / Emergency Medical Dispatch
Deliverable
dashboards & analysis
Required skills
Data analysis, trend identification, audit execution, complex issue interpretation, practical solution development, Microsoft Office (Word, Excel, Access), CAD, AQUA, ProQA
Preferred skills
Quality management experience, stakeholder engagement, relationship building, proactive improvement mindset
Responsibilities
Conduct targeted reviews and focused audits, identify opportunities to enhance training and processes, collaborate with Quality team and leaders to support meaningful improvements
Seniority
Mid-level, individual contributor