Salesforce Administrator
Core
Hands-on Salesforce administration and configuration across Sales Cloud and Service Cloud to support CRM operations, data integrity, and platform improvements.
Role type
Salesforce Administrator
Builds
Salesforce solutions (configuration, flows, security models, reporting, dashboards) for Sales Cloud and Service Cloud
Domain
Non-profit / Healthcare / CRM
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Salesforce Administrator certification, Sales Cloud expertise, Service Cloud expertise, data management (imports, exports, queries, mass updates), security model configuration, reporting and dashboards, case management, process mapping, user story translation
Preferred skills
Advanced Administrator certification, Platform App Builder certification, omni-channel or contact centre experience in Service Cloud
Technologies
Salesforce, Sales Cloud, Service Cloud, Flows
Responsibilities
Provide Salesforce administration and configuration to support day-to-day business operations; Champion and drive platform improvements; Assist with design and builds of Salesforce solutions; Run requirements gathering sessions and translate business needs into user stories and process maps; Test work and support user acceptance testing; Perform data integrity and reconciliation tasks
Seniority
Mid-level, hands-on IC