Operation Manager, Content Moderation
Core
Lead operational evolution in content moderation for the Trust & Safety department, bridging operations, product, technology, data, policy, and external vendors.
Role type
Senior IC Operations Manager (Trust & Safety)
Builds
Scalable moderation workflows, automated/AI-assisted moderation solutions, and vendor integrations. (via careerplan.io/jobs/60-002-83-270-operation-manager-content-moderation)
Domain
Internet services / Trust & Safety / Content Moderation
Deliverable
production ML models
Required skills
Cross-functional project leadership, stakeholder management, operational workflow design, data-driven decision making, vendor relationship management, incident escalation management, ambiguity navigation, technical system learning.
Preferred skills
Third-party T&S technology implementation, AI/ML-powered moderation systems, BPO/vendor environment experience, data analysis (SQL/dashboards), two-sided marketplace experience, people leadership.
Technologies
AI-assisted moderation tools, automated moderation systems, vendor platforms.
Responsibilities
Own complex T&S initiatives from definition to execution; lead operational aspects of new moderation technologies and vendor integrations; translate policy requirements into scalable workflows; identify operational gaps and propose solutions; manage vendor relationships; drive cross-functional projects; support incident management; shape the long-term operating model.
Seniority
Senior, hands-on IC
