Tier 2 Technical Specialist
Core
Hybrid Tier 2 Technical Specialist providing 60% help desk support and engineering, and 40% cybersecurity leadership for small and medium-sized businesses.
Role type
Tier 2 Technical Specialist (Cybersecurity Lead)
Builds
Client network infrastructure, cybersecurity tool stack, and support solutions
Domain
IT Support & Cybersecurity
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Tier 2 help desk support, network troubleshooting (TCP/IP, LAN/WAN, DNS, VPN), Windows Server administration, virtualization (VMware/Hyper-V), cloud environments (Office 365, Google Workspace), hardware installation and repair
Preferred skills
CompTIA Security+, CISSP, cybersecurity principles expertise
Technologies
Microsoft Office 365, Windows 10/11, macOS, VMware, Hyper-V, Google Workspace, TCP/IP, DNS, VPN
Responsibilities
Resolve escalated Tier 1 tickets, manage client network requirements and implementation, travel for onsite hardware/software installation and troubleshooting, lead internal cybersecurity initiatives, select and manage security tool stack, mentor team members
Seniority
Mid-level, hands-on IC with leadership responsibilities