Reception & Site Support Officer
Core
Front-of-house coverage, enquiry triage, customer and vendor intake, and collection support for an auction site.
Role type
Reception & Site Support Officer
Builds
Customer/vendor intake workflows, payment processing, and site administration
Domain
Auction services / Asset disposal
Deliverable
product features
Required skills
Enquiry triage, visitor management, document handling, payment status tracking, routine administration, escalation judgement
Responsibilities
Greet visitors, buyers, vendors, and contractors; Answer and direct calls, emails, and in-person enquiries; Assist with customer and vendor intake and documentation; Issue paid-in-full invoices and support onsite collections; Complete routine office and site administration (mail, couriers, supplies, filing, scanning); Support payment status enquiries and routine SAMOS updates; Escalate safety, compliance, complaint, or sale-critical matters
Seniority
Junior, hands-on IC