Customer Operations Specialist
Core
Coordinate customer supply chain activities for metro, interstate, and mine site freight from pickup to final delivery and return.
Role type
Customer Operations Specialist (Logistics)
Builds
Freight movement coordination and customer service delivery for Centurion's transport network.
Domain
Logistics and Transportation
Deliverable
dashboards & analysis
Required skills
Freight movement monitoring, stakeholder management, operational data analysis, KPI reporting, issue resolution, compliance monitoring, forecasting, continuous improvement tracking, Microsoft Office proficiency.
Preferred skills
Tertiary qualification in Commerce, Business, Logistics, or related discipline.
Responsibilities
Monitor end-to-end freight movements across metro, interstate, and mine sites; track pickups, deliveries, transfers, and returns against schedules; identify delays and coordinate corrective actions; act as operational contact between customers and transport teams; manage customer queries, complaints, and service issues; monitor manifesting and scanning compliance; track missed pickups and exceptions; monitor operational KPIs including DIFOT; provide daily and weekly performance reporting; support forward planning by monitoring forecast volumes; identify improvement opportunities with operations and customer sites; track corrective and continuous improvement actions.
Seniority
Mid-level, hands-on operational role.