Reception Services Officer
On-site
Core
First point of contact for the Department of Families, Fairness and Housing, providing telephone and front-desk support to clients, the public, and service providers.
Role type
Reception Services Officer
Builds
Welcoming environment and service delivery for vulnerable community members
Domain
Public sector / Social services
Deliverable
client delivery
Required skills
Customer service, telephone communication, conflict de-escalation, record-keeping, ICT proficiency, privacy compliance
Preferred skills
Empathy, composure under pressure, diversity awareness
Responsibilities
Greet visitors and answer calls, assist distressed or confrontational clients, maintain accurate records, liaise with staff, provide administrative support, contribute to process development
Seniority
Entry-level / VPS 2