Applied AI Scientist / Engineer
Core
Design, build, and optimize voice AI systems for enterprise contact centers to resolve customer inquiries faster.
Role type
Applied AI Scientist / Engineer (Conversational AI)
Builds
Voice AI systems and conversational AI solutions for enterprise contact centers
Domain
Enterprise contact centers, conversational AI, voice technologies
Deliverable
production ML models
Required skills
Python, Agentic AI frameworks, Pattern Recognition, Machine Learning, NLP, sequence modeling
Preferred skills
Speech-to-text, text-to-speech, LLMs, dialogue systems, publications at NeurIPS/ICLR/ICML/ACL/EMNLP/NAACL/EACL
Technologies
OpenAI APIs/SDKs
Responsibilities
Design and optimize voice AI systems, maintain existing conversation systems, experiment with new conversational AI approaches, collaborate with Product and Engineering teams, analyze interaction data to improve automation rates, contribute to model governance and compliance
Seniority
Mid-Senior, hands-on IC
