Service Advisor
Core
Frontline service role managing customer relationships, scheduling, and documentation for heavy mining and construction machinery repairs.
Role type
Service Advisor
Builds
Repair estimates, service schedules, and customer support for Caterpillar machinery
Domain
Heavy mining and construction equipment
Deliverable
client delivery
Required skills
trade qualification, frontline service experience, Microsoft AX, Power BI, customer communication, safety compliance
Preferred skills
Caterpillar product knowledge
Responsibilities
Manage customer relationships and service documentation, oversee job performance and scheduling, prepare repair estimates, coordinate with technicians and supervisors
Seniority
Experienced IC
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