Customer Service Representative
Core
First point of contact for customers, handling enquiries, processing orders, preparing quotations, and providing product support.
Role type
Customer Service Representative
Builds
Customer relationships and order fulfillment
Domain
Manufacturing / Construction / Building Products
Deliverable
client delivery
Required skills
order processing, quotation preparation, product knowledge, customer relationship management, internal coordination, record keeping
Preferred skills
manufacturing industry experience, construction industry knowledge, ERP system usage, internal sales experience
Responsibilities
Managing customer enquiries via phone, email, and in person; Processing customer orders accurately; Preparing quotations; Providing product information and technical guidance; Coordinating with internal departments for order fulfilment; Resolving customer issues; Maintaining customer records
