Customer Advisor
Core
Primary point of contact for Bupa Health Insurance customers, resolving enquiries, reviewing existing cover, and providing tailored health insurance solutions via phone.
Role type
Customer Advisor (Health Insurance)
Builds
Customer trust, loyalty, and retention outcomes for Bupa Health Insurance
Domain
Health Insurance / Customer Service
Deliverable
client delivery
Required skills
Customer service experience, problem-solving, negotiation, active listening, computer literacy, resilience, adaptability
Responsibilities
Manage customer enquiries regarding policies, coverage, and benefits; resolve issues at first point of contact; review existing coverage and provide tailored solutions; achieve performance targets for service quality and retention; handle complaints professionally; maintain accurate customer records; identify process improvement opportunities.
Seniority
Individual Contributor