Member Services Officer
Core
Frontline customer service role handling member enquiries regarding superannuation, insurance, retirement, and account transactions.
Role type
Member Services Officer (Customer Service)
Builds
Member trust and positive outcomes through face-to-face, phone, and digital interactions.
Domain
Superannuation and Financial Services
Deliverable
client delivery
Required skills
Customer service, communication, administrative support, attention to detail, multitasking, adaptability
Preferred skills
Experience in superannuation, financial planning, or client service roles
Responsibilities
Support members across a wide range of enquiries, deliver exceptional service through multiple channels, assist members in navigating complex processes, build strong member relationships, maintain high service standards.
Seniority
Entry to Mid-level, hands-on IC
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