Customer Support eServices
Core
Delivering first-line technical support for electronic trading platforms, managing incidents, and troubleshooting connectivity issues to ensure smooth trading operations.
Role type
Senior IC customer support engineer (financial services)
Builds
Electronic trading platforms (FIX connectivity, order routing, market data)
Domain
Financial services / Electronic trading
Deliverable
client delivery
Required skills
FIX API troubleshooting, trading workflow analysis, incident management, order lifecycle management, stakeholder communication, global shift handovers
Preferred skills
Deployment experience, networking knowledge, low-level system architecture understanding, AI tool proficiency
Technologies
FIX, Microsoft Office, Confluence, Dynamics, Teams, Salesforce
Responsibilities
Provide first-line support for trading platforms managing incidents within SLAs; Drive investigations from triage to resolution; Monitor alerts and respond to real-time issues; Troubleshoot FIX connectivity, order routing, and market data challenges; Analyze FIX logs and investigate order/trade activities; Perform operational tasks like order lookups, cancellations, and trade exports; Support the global shift model with clear handovers.
Seniority
Mid-level, hands-on IC