Core
End-user computing support involving hardware/software installation, device configuration, and troubleshooting across Windows, Apple, and virtual environments.
Role type
Senior IT Support Engineer (End-User Computing)
Builds
Deployed and configured workstations, printers, and mobile devices (tablets on forklifts) for warehouse and production environments.
Domain
IT Operations / Hardware & Software Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows OS administration, hardware/software installation, SCCM deployment tools, SOE and group policies, printer support, MS Office troubleshooting, virtual OS troubleshooting, device unboxing and DOA processing, network connectivity setup, physical device mounting, function testing, label printing configuration.
Preferred skills
None stated.
Technologies
Windows 7/8/10, SCCM, MS Office, Apple OS, Virtual Operating Systems.
Responsibilities
Perform hardware and software installation using deployment tools; configure OS and applications per manual; conduct function and label print tests; manage device setup and knowledge transfer; support Go-Live changes from INT to PROD environments.
Seniority
Senior, hands-on IC