Data Center IT Support Engineer, MEL - DCO
Core
Maintain high system reliability by troubleshooting physical layer outages, power issues, and server/network device problems in large-scale data centers.
Role type
Mid-level Data Center Technician (IC)
Builds
AWS global computing infrastructure (servers, storage, networking, power, cooling)
Domain
Cloud Infrastructure / Data Center Operations
Deliverable
physical/clinical work
Required skills
Linux operating systems, computer networking, hardware troubleshooting and repair, cabling infrastructure, ticketing systems, data center environment experience (racking/stacking, cable management)
Preferred skills
Problem-solving under pressure, customer interaction, project participation, mentoring
Technologies
Linux, AWS infrastructure
Responsibilities
Remediate physical layer outages (Systems & Network), resolve physical power issues on racks, install and configure racks of hosts, triage and resolve trouble tickets, perform physical replacement of server and network device parts, participate in 24x7 on-call rotations, enforce security best practices, contribute to operational efficiency metrics
Seniority
Mid-level, hands-on IC