Night Auditor - GSE
Core
Coordinate front office operations during night shifts, manage guest complaints, and ensure safety and security compliance.
Role type
Night Auditor / Guest Service Expert (GSE)
Builds
Front office operations and guest satisfaction
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Front office operations, guest relations, safety and security protocols, interdepartmental coordination, hotel credit policy compliance, operational reporting
Preferred skills
OPERA PMS experience
Responsibilities
Coordinate front office operations during shift, handle guest problems and complaints, notify and assist in safety/security investigations, liaise with Housekeeping and Engineering, ensure hotel credit policy compliance, report maintenance issues, encourage sales of hotel outlets and facilities
Seniority
Entry-level to Mid-level IC