Medical Assistance Coordinator
Core
Coordinate medical and travel assistance solutions for travelers, handling claims, case management, and liaising with medical experts.
Role type
Customer support coordinator (travel insurance/medical assistance)
Builds
Calm, confident, customer-focused support for travelers in need
Domain
Travel insurance and medical assistance services
Deliverable
client delivery
Required skills
problem-solving, empathy, quick thinking, clear written and verbal communication, geographical knowledge, claims process management, case file creation, eligibility confirmation, stakeholder liaison
Preferred skills
experience in travel insurance, additional foreign languages
Responsibilities
Handle customer calls professionally, create and manage case files, guide customers through claims, confirm claimant eligibility, maintain case reserves and costs, liaise with third parties and medical experts, monitor case progression
Seniority
Individual Contributor, operational level