Driver Operations Lead
Core
Lead the drivers onboarding team to ensure efficient onboarding processes and high conversion rates for delivery partners in Indonesia.
Role type
Senior operations lead (driver onboarding)
Builds
Driver onboarding workflows and processes
Domain
Logistics / On-demand delivery
Required skills
Operations management, Team leadership, KPI management, Process optimization, Data analysis, Stakeholder collaboration
Preferred skills
Call center operations, Document verification, Banking industry experience
Technologies
Microsoft Excel, PowerPoint
Responsibilities
Lead and coach document verification and call center agents to achieve KPIs, Monitor and review agent quality and output, Manage healthy conversion rates in onboarding, Analyze drivers onboarding funnels, Collaborate with regional and marketing teams to refine onboarding policies and leads, Continuously develop and enhance existing workflows.