IT Field Technician
Core
Execute end-to-end PC rollouts, hardware installations, SOE imaging, data migrations, and provide on-site technical support for government and commercial clients.
Role type
Senior IC IT Field Technician
Builds
Desktop hardware and software environments for State & Federal Government Departments and major commercial clients
Domain
ICT Services / Government & Commercial Sector
Deliverable
product features
Required skills
Windows 10/11 administration, Office 365 management, hardware installation and configuration, SOE imaging, data migration, fault diagnosis, ServiceNow ticketing
Preferred skills
Experience with large-scale deployments, experience with ITSM tools other than ServiceNow
Technologies
Windows 10/11, Office 365, ServiceNow
Responsibilities
Execute PC rollouts and hardware installations, Perform SOE Imaging and data migrations, Install and configure computer equipment and peripherals, Conduct fault diagnosis and provide post-installation support, Manage tasks and documentation via ServiceNow
