Training Specialist
Core
Design and develop training programs, materials, and assessments for internal support teams and vendor partners to ensure effective application of processes in production.
Role type
Training Specialist (Instructional Design & Facilitation)
Builds
Training programs, job aids, onboarding modules, and assessments for support teams and vendors
Domain
Customer Support / Telecommunications / eSIM
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Instructional design, adult learning theory, facilitation, coaching, observation, presentation, remote delivery, material creation, version control, QA analysis, stakeholder communication
Preferred skills
Telecommunications/eSIM experience, GSMA technologies, Zendesk, Genially, Google AI Studio, Google Apps Script
Technologies
Genially, Google AI Studio, Google Apps Script
Responsibilities
Design and develop training programs, refreshers, onboarding modules, job aids, and assessments; Convert complex workflows and SOPs into learner-friendly materials; Facilitate training sessions and provide direct coaching and feedback; Use practical methods like ticket simulations and scenario exercises; Observe vendor-led training and document feedback; Identify training gaps using QA findings and performance signals; Coordinate logistics and timelines for assigned programs.
Seniority
Individual Contributor, mid-level (requires proven hands-on experience, not entry-level)
