Patient Experience Officer
Core
Delivering administrative and liaison support to enhance patient experience and manage feedback within a public hospital.
Role type
Administrative support officer (patient experience)
Builds
Patient experience improvement initiatives and feedback management systems
Domain
Healthcare / Public Health
Deliverable
dashboards & analysis
Required skills
Data entry, record management, document preparation, data analysis, stakeholder engagement, complaint investigation support, meeting coordination, report preparation, Microsoft Office (Word, Outlook, Excel), agenda preparation, minute taking
Preferred skills
Healthcare or government environment experience
Responsibilities
Providing administrative support including data entry, record management, document preparation and reporting; Managing and maintaining patient feedback records and complaint data within electronic systems; Supporting patient experience improvement initiatives through data analysis and stakeholder engagement; Assisting with complaint investigations, open disclosure processes and responses to patient and family feedback; Coordinating meetings, preparing agendas and taking minutes; Supporting the preparation of monthly, quarterly and annual reports; Liaising effectively with internal and external stakeholders to progress patient experience initiatives.