Claims Advisor
Core
Support customers through the initial stages of their Workers Compensation claim and recovery journey, managing high-volume interactions across phone and digital channels.
Role type
Claims Advisor (Workers Compensation)
Builds
Customer recovery outcomes and claim progression
Domain
Insurance / Workers Compensation
Deliverable
client delivery
Required skills
Empathy, sound judgement, problem-solving, decision-making within guidelines, relationship building, compliance adherence
Preferred skills
Resilience, adaptability, collaborative mindset
Responsibilities
Support customers through initial claim stages, manage high-volume customer interactions, build relationships with injured workers and stakeholders, provide guidance on claims processes, make timely decisions to progress claims, identify barriers to recovery, maintain accurate records
Seniority
Individual Contributor
