Senior Network Engineer Sensitive Customer
Core
Provide Level 1 operational coverage and technical support for sensitive and secure incident management, ensuring efficient network fault restoration and meeting service level agreements.
Role type
Senior Network Operations Engineer (Telecommunications)
Builds
Reliable, secure network services for sensitive customers and emergency services
Domain
Telecommunications / Network Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Voice technology, Red Hat Enterprise Linux, command-line navigation, log analysis, system administration, end-to-end call flow analysis, IMS-Fixed, carrier interconnect, international traffic routing, ITIL v4, stakeholder engagement
Preferred skills
Customer relationship management, service level management, process development
Technologies
Voice, Red Hat Enterprise Linux, IMS-Fixed, carrier interconnect
Responsibilities
Monitor, localise, correct and verify incidents affecting sensitive customer services; Act as first escalation point coordinating with Tier 1/2 engineering and vendors; Liaise with Government and Emergency Services for lawful information requests; Ensure compliance with Customer Service Level and KPI requirements; Participate in 24x7 shift roster working onsite.
Seniority
Senior, hands-on IC with leadership responsibilities
