Billing & Collections Specialist
Core
Manage billing, collections, and accounts receivable activities for a SaaS and technology company, ensuring accurate customer billing and timely payments.
Role type
Billing & Collections Specialist
Builds
Customer billing processes and accounts receivable workflows
Domain
SaaS / Technology / Finance
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Billing systems (NetSuite), Credit risk tools (Creditsafe, Dun & Bradstreet), Microsoft Excel, Payment processing, Customer communication, Conflict resolution, Data analysis
Preferred skills
Telecommunications/IT services experience, Circuit/service disconnect handling, AI tools (Claude)
Technologies
NetSuite, Creditsafe, Dun & Bradstreet, Claude
Responsibilities
Manage billing inbox and process change requests; Process paper checks, deposits, and electronic payments; Monitor overdue accounts and conduct collection calls; Manage service disconnect requests and billing cases; Review and process overage billing; Coordinate collections escalations with external agencies; Leverage AI tools to automate workflows; Track and report billing activity and trends; Analyze procedures for continuous improvement; Document billing processes.
Seniority
Individual Contributor
