Automation Engineer
Core
Design, build, and maintain AI-powered customer experience solutions including chatbots, IVR platforms, and low-code automation workflows for a fintech credit provider.
Role type
Mid-level IC Automation Engineer (Tools Specialist)
Builds
AI-driven CX solutions, RESTful APIs, and automated workflows for customer interactions
Domain
Fintech / Customer Experience / AI
Deliverable
production ML models | product features
Required skills
PHP 8.x, RESTful APIs, MySQL, Docker, Git, Conversational AI, IVR platforms, Generative AI concepts, Prompt engineering, SOLID principles, PSR standards
Preferred skills
Python, JavaScript, N8N/Make, Zendesk AI Agents, Talkdesk, AWS basics, Spanish/Portuguese
Technologies
PHP, Python, MySQL, Docker, Git, N8N, Make, Zendesk, Amazon Connect, UJET, Postman, Jira, Confluence, AWS
Responsibilities
Design and maintain chatbot flows and IVR configurations; Develop and maintain RESTful APIs; Contribute to AI platform evolution including GenAI integrations; Collaborate with CX stakeholders to translate requirements into technical solutions; Participate in IVR platform migration POCs; Operate with end-to-end ownership from backlog management to post-release monitoring
Seniority
Mid-level, hands-on IC