Customer Service Officer (Hub Specialist)
Core
Resolve complex member queries and support stakeholders in a superannuation contact centre.
Role type
Customer Service Officer (Hub Specialist)
Builds
Service delivery for superannuation members and beneficiaries
Domain
Financial services / Superannuation
Deliverable
client delivery
Required skills
complex problem-solving, investigation, regulatory compliance, stakeholder management, process improvement
Preferred skills
superannuation domain knowledge, handling sensitive conversations, KPI management
Responsibilities
Deliver first-call resolution, act as first escalation point for sensitive cases, investigate and resolve member issues, meet KPIs across calls and admin tasks, recommend process improvements, ensure regulatory compliance
Seniority
Individual Contributor
Sourced via viewjobs · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.
