Customer Service Representative
Core
Handle inbound calls to assist with general banking inquiries such as account balances, card replacements, personal information updates, online banking issues, transaction disputes, and fraud investigations.
Role type
Customer Service Representative (Banking)
Builds
Customer support interactions for banking clients
Domain
Financial Services / Banking
Deliverable
client delivery
Required skills
Inbound call handling, general banking knowledge, computer literacy, system navigation, fraud investigation basics, complaint logging
Preferred skills
Customer service experience, interest in banking or financial services
Responsibilities
Provide accurate account information, resolve online banking issues, investigate transactions and disputes, manage fraud inquiries, log complaints
Seniority
Entry-level
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