Sr Product Manager - AI Innovations | India
Core
Building 0-to-1 AI-powered insights and analytics solutions for contact center operations using machine learning.
Role type
Senior Product Manager (0-to-1 AI/ML product)
Builds
AI-driven insights and analytics offerings for contact center software
Domain
Contact Center / Customer Experience (CX) + Artificial Intelligence / Machine Learning
Deliverable
production ML models
Required skills
SaaS product management, AI/ML product strategy, contact center domain expertise, cross-functional leadership, market analysis, ruthless prioritization, stakeholder management, data strategy, product roadmap execution, customer feedback integration
Preferred skills
MBA or Master's in Data Science/Analytics, experience in high-growth startup environments, experience in established enterprise organizations
Technologies
LLMs, machine learning frameworks, cloud contact center platforms
Responsibilities
Define and execute 0-to-1 product strategy for AI-powered insights, navigate ambiguity in real-world data and ML model limitations, partner with Engineering/ML/Design/GTM to deliver products, engage with customers to validate assumptions and refine roadmap, conduct competitive research and market analysis, prioritize features and pivot strategies based on performance
Seniority
Senior, hands-on IC