Customer Support Intern - Regional Service Centers
Core
First point of contact for customers seeking aftersales assistance, including product repairs and replacements, at a Regional Service Centre.
Role type
Customer Support Intern (Aftersales/Service Operations)
Builds
Efficient aftersales experience and accurate repair/replacement workflows
Domain
Consumer Electronics / Solar Energy / Aftersales Service
Required skills
Customer service expertise, Basic troubleshooting, Record-keeping, Coordination with technicians and logistics, Compliance with procedures, System updates
Preferred skills
Experience handling walk-in customers, Basic technical knowledge of electrical/electronic/solar products
Responsibilities
Receive and screen faulty units, Process repair and replacement requests, Coordinate movement of units between centres and feeder shops, Explain service procedures and timelines to customers, Maintain accurate records in CRM and aftersales systems
Seniority
Intern