Senior Engineering Manager, AI Agents
Core
Lead the development and delivery of Five9's AI Agent software platform for autonomous self-service agents in customer support, sales, and services.
Role type
Senior Engineering Manager, AI Agents
Builds
Scalable, reliable, production-grade AI-powered systems for real-time customer conversations and self-service solutions.
Domain
Cloud contact center software / AI Agents / Customer Experience
Deliverable
production ML models | product features
Required skills
Team leadership, hiring and development, engineering process improvement, software development lifecycle management, architecture guidance, technical decision making, operational excellence, customer empathy, AI coding assistant usage (Claude Code)
Preferred skills
null
Technologies
null
Responsibilities
Lead development of AI Agent software platform, build and manage high-performing engineering team, guide architecture and technical decisions, collaborate with Product and SRE teams, foster culture of ownership.
Seniority
Senior, hands-on management
