Customer Experience Coordinator
Core
Ensure a positive first impression for clients, educate the local business community on employment services, and coordinate day-to-day activities for field-based staff.
Role type
Customer Experience Coordinator
Builds
Employment services programs, apprenticeship support, and vocational training
Domain
Non-profit / Human Resources / Vocational Training
Deliverable
client delivery
Required skills
Customer service, interpersonal skills, administration, organisational skills, appointment scheduling, database management, marketing material distribution
Responsibilities
Guide customers through their prospective journey, manage appointment scheduling and notifications, provide administrative support for customer activities, maintain accurate records and databases, coordinate marketing material distribution and community support guides