Incident, Problem and Change Manager
Core
Lead Incident, Problem, and Change Management practices to ensure service stability, minimize disruptions, and drive continuous improvement in a complex telecommunications environment.
Role type
Senior IC Incident, Problem and Change Manager
Builds
Stable, reliable customer services and operational processes
Domain
Telecommunications / IT Service Management
Required skills
Major incident response leadership, root cause analysis, change governance and risk assessment, stakeholder communication, ITSM framework knowledge, process improvement
Preferred skills
ITIL Foundation or higher certification, experience with ServiceNow/Jira/Remedy, telecommunications industry background
Technologies
ServiceNow, Jira Service Management, Remedy
Responsibilities
Lead major incident response and post-incident reviews, coordinate root cause investigations for recurring issues, govern change implementation and CAB meetings, coach teams on best practices, maintain service management policies
Seniority
Mid-level, hands-on IC
