Director of Operations
Core
Lead national operations for a last-mile e-commerce delivery network, optimizing performance, workforce capacity, and financial targets across multiple sites in Australia.
Role type
Senior leadership IC (Director of Operations)
Builds
Last-mile delivery services for e-commerce customers
Domain
Logistics / Last-mile delivery / E-commerce
Required skills
Strategic planning, multi-site operations management, workforce and capacity planning, quality management, financial performance management, safety and regulatory compliance, stakeholder partnership, change management
Preferred skills
MBA, experience with High-Volume Events (HVEs), union relations
Technologies
None stated
Responsibilities
Own and lead the national operations function, setting strategy and performance expectations; Drive consistent site performance across the network; Head quality management and improvements through KPIs and SOPs; Lead workforce and capacity planning across all locations; Ensure operational readiness for peak periods and major volume events; Maintain ownership of safety, regulatory, and contractor compliance; Ensure financial performance and target gross margin achievement; Build and lead a high-performing operations leadership team; Partner with senior leadership and external stakeholders; Support industrial relations matters including union-related issues.