Kundenbetreuer/-in in Vorsorge
Hybrid
Core
First point of contact for policyholders, employers, and retirees regarding occupational pension administration and lifecycle events.
Role type
Customer service specialist (occupational pension)
Builds
Administrative processing of pension accounts and lifecycle events
Domain
Public sector occupational pension
Required skills
Customer service, German language proficiency, Administrative processing, Process improvement, Digital affinity
Responsibilities
Process pension transactions (entries/exits, employment changes, divorces, home ownership support, retirements), Support policyholders and retirees in German, Assist with disability and death claims, Contribute to process and digital channel development