Senior Consultant CRM
Core
Senior CRM Consultant driving digital transformation of customer engagement for clients using Microsoft Dynamics 365 and Power Platform.
Role type
Senior Functional Consultant (CRM)
Builds
Modernized customer interaction solutions, automated customer journeys, and integrated AI capabilities for enterprise clients.
Domain
IT Services / Customer Relationship Management (CRM)
Required skills
Dynamics 365 CE implementation, Power Platform, business analysis, workshop facilitation, UAT, agile delivery, solution design, data migration, user training
Preferred skills
AI and Copilot integration, ERP system integration, mentoring junior consultants
Technologies
Microsoft Dynamics 365, Power Apps, Power Automate, Dataverse, Azure DevOps, Jira
Responsibilities
Act as trusted advisor aligning business objectives with Dynamics 365 solutions; lead workshops to gather requirements and design target solutions; manage full project lifecycle from solution design to go-live and support; advise on digitalization and AI integration; contribute to pre-sales activities; coach and mentor junior consultants.
Seniority
Senior, hands-on IC with mentorship responsibilities