Fraud and Scams Analyst
Hybrid
Core
Phone-based analyst supporting customers who are victims of Card Fraud and Scams by handling calls, performing detection analysis, and reporting on digital fraud trends.
Role type
Fraud and Scams Analyst (Customer Support)
Builds
Customer peace of mind and fraud prevention outcomes
Domain
Financial Services / Fraud Prevention
Deliverable
client delivery
Required skills
Emotional resilience, decision-making, confidentiality, customer service, multi-system usage, trend identification
Preferred skills
Financial Services experience, scam/fraud domain knowledge
