Advanced Business Operations Specialist - Service Operations | Contracts, Billing & Installed Base
Core
Senior Business Operations Specialist overseeing Service back-office activities including contract management, billing, and installed base governance to ensure revenue realization and operational compliance.
Role type
Senior IC business operations specialist (service operations)
Builds
Operational processes for contract loading, billing, and installed product data governance
Domain
Healthcare technology / Medical devices
Deliverable
dashboards & analysis
Required skills
Contract management, Billing processes, Installed product governance, Data quality management, Process governance, Financial analysis, KPI/SLA monitoring, BPO team management
Preferred skills
Salesforce/ServiceMax, Lean/Six Sigma, ANZ market knowledge
Responsibilities
Own end-to-end MSA contract loading and modification; Review ODS quotes and concessions; Maintain ServiceMax service plans and entitlement configuration; Govern warranty triggers and periods; Provide process governance for BPO teams; Analyse contract profitability and ODS performance; Act as ANZ SME for functional areas.