Claims Advisor
Core
Support injured workers through the initial stages of their Workers Compensation claim and recovery journey.
Role type
Claims Advisor (Workers Compensation)
Builds
Customer outcomes and recovery progress for injured workers
Domain
Insurance / Workers Compensation
Deliverable
client delivery
Required skills
Customer relationship management, high-volume interaction handling, empathetic communication, decision-making within guidelines, problem-solving, compliance adherence
Preferred skills
Resilience in challenging conversations, collaborative mindset, adaptability in communication
Responsibilities
Support customers through initial claim stages, manage high-volume interactions across phone and digital channels, build relationships with injured workers and stakeholders, provide guidance on claims processes, make timely decisions to progress claims, identify barriers to recovery, maintain accurate records
Seniority
Individual Contributor, entry to mid-level