Retail Officer
Core
Deliver high-quality customer experiences in the University's flagship Merchandise Shop and campus retail activations, serving students, staff, and senior executives.
Role type
Retail Officer (Customer Service & Sales)
Builds
Merchandise sales, customer service interactions, and campus retail activations
Domain
Higher Education Retail
Deliverable
product features
Required skills
Customer service, POS operations, visual merchandising, inventory management, sales techniques, cash handling, data entry, workplace safety compliance
Responsibilities
Provide proactive customer service in-store, by phone, and email; drive merchandise sales through recommendations and upselling; process POS transactions and manage stock updates; support day-to-day store operations and supervise casual staff; uphold compliance and safety practices.