Incident Coordinator
Core
Monitor system health, coordinate incident responses, and drive continuous improvement for GoTyme Bank's cloud-based banking platform.
Role type
Incident Coordinator (SRE/Operations)
Builds
Operational stability and customer trust for a cloud banking platform
Domain
Fintech / Banking / Cloud Infrastructure
Required skills
Incident detection and triage, ITSM tooling (Jira Service Management, ServiceNow), cloud environment understanding (AWS, Azure, GCP), monitoring/observability tools (CloudWatch, Datadog, Grafana, Splunk, ELK), incident management processes, stakeholder communication
Preferred skills
Fintech/banking industry experience, risk and compliance knowledge, ITIL certification, 24/7 operational support experience
Technologies
AWS, Azure, GCP, CloudWatch, Datadog, Grafana, Splunk, ELK, Jira Service Management, ServiceNow
Responsibilities
Monitor alerts and dashboards across cloud environments, perform initial assessment and triage of incidents, coordinate responses across technical and operational teams, draft incident summaries and customer communications, participate in post-incident reviews, maintain and improve incident workflows and runbooks
Seniority
Mid-level, hands-on IC
