Job Title:Software Development Trainer (Part-Time)
Core
Field-based trainer and technical support specialist who builds installer networks, delivers product training, and provides on-site technical troubleshooting to drive product adoption in the access automation and electronic security sectors.
Role type
Field Technical Trainer & Support Specialist
Builds
Installer network and product adoption within assigned regions
Domain
Access automation, electronic security, technical field support
Deliverable
physical/clinical work
Required skills
Technical troubleshooting, product knowledge, installer relationship management, CRM usage, territory management, verbal and written communication, independent work management
Preferred skills
Technical Diploma or N4 in Electrical/Electronic Engineering, experience in access automation or electronic security industry
Technologies
CRM systems, ticketing systems, VoIP, communication platforms
Responsibilities
Conduct site visits for installations, diagnostics, and technical escalations; deliver product training to installers in the field; identify and onboard new installers; upsell and cross-sell products through installer channels; document site visit outcomes and feedback; submit weekly reports on market trends and activities.
Seniority
Mid-level, hands-on field role