Customer Relationship Manager
Core
Nurturing and expanding client relationships, ensuring high levels of customer satisfaction and retention in the marketing and communications industry.
Role type
Customer Relationship Manager
Builds
Long-term client partnerships and service delivery success
Domain
Marketing and Communications
Deliverable
client delivery
Required skills
Client relationship management, strategic planning, CRM software proficiency, project management, problem-solving, negotiation, presentation skills
Preferred skills
Understanding of marketing principles, ability to work in a hybrid team structure
Responsibilities
Develop and execute strategies to build and maintain strong, long-term relationships with key clients; Act as the primary point of contact for clients; Understand client objectives and translate them into actionable plans; Monitor client satisfaction and address concerns; Conduct regular client meetings and business reviews; Collaborate with internal teams to ensure seamless service delivery; Identify opportunities for account growth and upsell/cross-sell; Gather client feedback to improve service offerings; Resolve client issues and complaints; Maintain accurate client records in the CRM system.