Delivery Assurance Manager
Core
Lead a team of nine to ensure production readiness, consistent ways of working, and strong governance across IT project deliveries and product releases.
Role type
Senior IC IT Delivery Assurance Team Manager
Builds
Stable, compliant, and high-quality IT solutions for global production
Domain
Healthcare IT / Medical Devices
Required skills
IT service/delivery leadership, test and validation framework management, transition process optimization, IT compliance and documentation, change and release management (ITIL), vendor management, roadmap planning
Preferred skills
Medical/pharmaceutical IT environment experience, regulated environment compliance, digital transformation, DevOps practices, Technology Business Management (TBM)
Technologies
ITIL, TBM
Responsibilities
Lead and develop the Delivery Assurance team of 9 colleagues, setting clear direction and promoting a service-oriented mindset; Maintain, direct and strengthen the IT test and validation framework to ensure consistent delivery quality and agreed quality standards; Oversee and optimize transition processes to enable smoother handover of global IT services into Operation; Ensure compliance and documentation integrity of IT deliveries, including those supporting medico-related digital products; Own and optimize change and release management processes in alignment with ITIL practices; Own and optimize IT vendor management, ensuring compliance with relevant quality standards; Lead release planning and communication across DD&IT and business stakeholders; Maintain audit readiness and support audit-related activities within your area of responsibility; Define and drive the roadmap for continuous improvement of Delivery Assurance practices, aligned with DD&IT strategic priorities; Promote a service-oriented mindset across the delivery assurance function
Seniority
Senior, hands-on IC
