Customer Administration Officer
Core
First point of contact providing administrative support, customer service, and operational coordination for an aged care facility.
Role type
Customer Administration Officer
Builds
Smooth day-to-day administrative operations for residents, families, visitors, and staff
Domain
Aged care / Community services
Deliverable
dashboards & analysis
Required skills
Rostering, payroll processing, customer service, onboarding administration, financial administration (invoicing, fee management), records management, compliance with aged care standards
Preferred skills
Certificate III or IV in Business Administration, experience in aged care/healthcare, proficiency in Humanforce, Microsoft Office
Responsibilities
Manage staff rosters and timesheets for payroll; Provide customer service and admin support; Coordinate employee onboarding; Support financial administration (invoicing, trust monies); Maintain filing systems and records; Ensure compliance with aged care standards and privacy legislation