Customer Engagement & Insights Manager
Core
Lead customer engagement strategy, audience growth, and membership retention for a regional venue and events organization.
Role type
Senior Customer Engagement & Insights Manager
Builds
Customer loyalty programs, membership initiatives, and data-driven engagement strategies for venues and events.
Domain
Hospitality, Events, Tourism
Deliverable
product features
Required skills
Customer engagement strategy, audience development, data analysis, CRM management, membership program management, stakeholder management, project leadership, commercial awareness
Preferred skills
People management, event leadership, commercial lens
Responsibilities
Lead customer engagement strategy and drive audience growth; Analyze customer behavior and engagement trends to inform decisions; Lead membership acquisition and retention initiatives; Enhance customer journey across all touchpoints; Collaborate with Commercial and Marketing teams on sponsor and campaign alignment; Represent the organization at key events.
Seniority
Senior, hands-on IC with leadership responsibilities
