Technicien support client - Électricité FR/ALL
Core
Provide technical support, consultation, and product training for professional clients (installers) regarding electronic security systems.
Role type
Technical support specialist (electronic security systems)
Builds
Electronic security systems (alarms, video surveillance, access control)
Domain
Security systems / Electronics
Deliverable
client delivery
Required skills
Technical support, product knowledge, problem-solving, commercial quoting, customer training
Preferred skills
Bilingual French-German, training in electricity/electronics, interest in security systems
Technologies
Alarmanlagen, Videoüberwachung, Zutrittskontrolle
Responsibilities
Provide technical support via phone and email, consult customers on product usage and installation, develop product knowledge and conduct tests, accompany customers in solving technical problems, train customers on new products, identify customer needs and suggest products, create commercial offers, collaborate with the team to ensure high-quality service
